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Terms & Conditions

Dear valued customer,

Before you embark on your journey, we kindly ask you to take a few moments to familiarize yourself with the legal terms and conditions that pertain to your usage of the Escape Artistz website, as well as any reservations or services you may seek from us. If you do not agree with these terms and conditions, we respectfully request that you refrain from using our website.

 

IMPORTANT SAFETY NOTICE:

Eligibility: We advise against participation in Escape Artistz escape rooms if you have a history of Claustrophobia, Heart conditions, Nervous disorders, High blood pressure, Epilepsy, or if you are pregnant.

 

Safety Measures: Our escape rooms have been meticulously designed to ensure safety in various scenarios. While we make every effort to provide you with an enjoyable and secure experience, it is important to note that customers assume personal responsibility for any injuries that do not result directly from the escape room settings.

 

AGREEMENT: By utilizing this website, making payments, and entering our escape rooms, you enter into a binding contractual agreement with Escape Artistz, governed by the terms and conditions outlined herein.

 

PRIVACY POLICY: We highly value your privacy and are committed to safeguarding your personal information. Please refer to our comprehensive Privacy Policy for detailed information. By accepting these terms and conditions, you implicitly acknowledge that you have read, understood, and agreed to our Privacy Policy in its entirety.

 

COPYRIGHT, TRADEMARKS, TRADE SECRET, AND OWNERSHIP: Escape Artistz retains the copyright, trademarks, and other intellectual property rights associated with this website and our escape rooms. Any unauthorized use or misuse of these rights is strictly prohibited. Information, content, or solutions found within our escape rooms constitute proprietary trade secrets and must not be disclosed to third parties in any form.

 

WEBSITE USAGE: This website may be employed solely for lawful purposes and should not infringe upon the rights of third parties. You are expressly aware that the content on this website is intended for personal use only. Downloading, printing, or using content is permitted exclusively for personal use. Any unauthorized copying, reproduction, modification, distribution, imitation, publication, commercial exploitation, linking, or deep-linking is strictly prohibited.

 

THE LOCATION: Escape Artistz conducts its operations, including escape rooms and other activities, at 567 BURWOOD RD, HAWTHORN VIC 3122, Australia (referred to as “The Place”). Please note that “The Place” is a smoke-free environment and is equipped with surveillance and recording capabilities. Rest assured, these records will not be shared with third parties without your consent, except in cases of property damage. Recordings will be retained for a maximum of 30 days.

 

YOUR RESERVATION: Upon successful completion of the booking process on our website, your reservation will be instantly confirmed, and you will receive an email with your booking details. We may contact you from Escape Artistz for confirmation if deemed necessary.

 

ON THE DAY: We kindly request that customers arrive at “The Place” at least 10 minutes in advance for a briefing and preparation session. The gaming session will conclude precisely 60 minutes after the scheduled time, and any breaks or delays during the session will not be compensated. Please refrain from using mobile phones once the game begins. Complimentary lockers will be provided. Participants under the age of 16 must be accompanied by an adult.

 

DAMAGE LIABILITY: Escape Artistz reserves the right to seek compensation for property damages. Customers are responsible for ensuring that all personal belongings are retained within the rooms after the gaming session.

 

LOST ITEMS: For the safety of your belongings, we recommend that customers use the lockers we provide. While we take necessary precautions for the security of your belongings, we cannot accept responsibility for items claimed as lost by customers.

 

RESCHEDULE or CANCELLATION

Please Note: We do not accept amendment or cancellation requests via phone, voicemail, or social media messaging. To process such requests, we require a request sent from the registered email address used when making the booking.

 

Reschedule

1. More than 48 hours before your scheduled booking: You are free to make changes to your reservation at any time by utilizing the link provided in your confirmation email or by email to Happy@EscapeArtistz.com.au

 

2. Less than 48 hours before your scheduled booking: you will be eligible to receive a gift voucher credit. This credit will be equivalent to the amount paid above the minimum rate, with the minimum rate set at $118.00.

  •     If you paid $118 and choose to reschedule within 48 hours before the booked time, you will not receive any credit for a gift voucher.
  •     If you paid $245 and choose to reschedule within 48 hours before the booked time, you will receive a credit of $127 for the gift voucher ($245 – $118 = $127)

3. An alternative option is to transfer your booking to someone else. If you choose this route, kindly inform us of the names of the new participants by sending an email to Happy@EscapeArtistz.com.au

Cancellation

1. More than 48 hours before your scheduled booking, you will be eligible to receive a refund for the total amount paid, minus a 4% transaction fee charged by the payment platform.
    1.1 Players have the flexibility to opt for a gift voucher credit for the entire sum, which enables them to re-book for a later date using the credit and avoid incurring transaction and bank fees.
2. Less than 48 hours before your scheduled booking: you will be eligible to receive a gift voucher credit. This credit will be equivalent to the amount paid above the minimum rate, with the minimum rate set at $118.00.
  •     If you paid $118 and choose to reschedule within 48 hours before the booked time, you will not receive any credit for a gift voucher.
  •     If you paid $245 and choose to reschedule within 48 hours before the booked time, you will receive a credit of $127 for the gift voucher ($245 – $118 = $127)

3. No shows or players that don’t submit a cancellation request by e-mail to Happy@EscapeArtistz.com.au prior to the booked time will receive no refund

SAME-DAY BOOKING

For same-day bookings, cancellation or rescheduling can only be considered if requested within the initial 30 minutes of making the reservation.

Please send your email request to Happy@EscapeArtistz.com.au within this timeframe.

Failure to do so will result in the application of the reschedule or cancellation policy mentioned earlier.

 

We kindly ask that you keep these rules in mind when making your booking.